The importance of metrics
One of the foundational principles of the CHANGE Program was to take a scientific approach in developing a program that works; and then continue to improve it, relentlessly. Millions of dollars were spent reviewing the latest research to build a program that works for Canadians. Developing and proving a program that works is only the beginning. Every healthcare provider participating in the program commits to collecting data to demonstrate participant health changes, participation levels, and feedback. We are working on measuring provider satisfaction, to evaluate how the program helps the health of our stretched health care workers.